Detection and Escalation SLA

If the Service Description applicable to a Service you purchase from Binary Defense references the Binary Defense Detection and Escalation SLA, Binary Defense will detect and escalate investigations in accordance with the below service levels:

The parties agree that failures to meet the Detection and Escalation SLAs based on the following circumstance shall not be attributed to Binary Defense and Binary Defense shall have no liability or responsibility for: (i) outages of Third Party Products or Client systems; (ii) factors outside of the reasonable control of Binary Defense such as force majeure events or Internet access or related issues beyond the demarcation point of Binary Defense; (iii) availability or performance of the Internet at large; (iv) Client negligence or willful misconduct; or (v) Client’s failure to meet any minimum hardware or software requirements. “Third Party Products” shall mean those products or services offered and provided by third parties to Client, whether or not such Client use or access is facilitated by or through Binary Defense, and includes, for example, cyber security or endpoint or security services and products provided by third parties.